Let’s Connect and Create Exceptional Spaces Together
Get in touch with Kehaomei’s expert team to discuss your project needs. We’re here to provide professional support, customized solutions, and reliable service to bring your decorative vision to life.
- Address
No. 2-6, South Factory Building, Longyang Industrial Park, Intersection of Yan’an Road and Ruichang Road, Changcun Zhang Street Office, Xuchang Economic and Technological Development Zone, Xuchang City, Henan Province
Our Team is Always Here for Support and Assistance
Frequently Asked Questions
Minimum Order Quantity, Delivery Time, and Payment Methods
The minimum order quantity varies by product type. For most orders, the standard delivery time is 15–20 days. We support T/T payment for initial orders, and other payment methods can be discussed based on cooperation terms.
Is There a Minimum Order Quantity (MOQ) Requirement?
Kehaomei does not have a strict MOQ requirement. Quantities are flexible and can be negotiated based on product type and process complexity. Small batch and trial orders are welcome.
How to Get an Accurate Quotation?
For standard products, please provide the desired quantity.
For customized products, include drawings, specifications, and quality requirements to receive a fast and precise quotation.
How to Ensure Product Quality?
Kehaomei ensures transparent and traceable production, providing images/videos updates throughout the process.
We support third-party inspections or on-site factory visits, and each product undergoes strict testing for dimensions, strength, and quality before shipment.
A 3-year warranty and 24-hour after-sales response guarantee reliable quality assurance.
How Are After-Sales Issues Handled?
Our after-sales team responds within 24 hours, providing technical guidance or replacement solutions when necessary.
If a problem is quality-related, we offer free repair or replacement within the warranty period.
What If the Goods Are Not Received?
With 20 years of export experience, Kehaomei guarantees safe and timely delivery for every order.
We have never experienced issues related to non-delivered goods.
Do You Support Customization or OEM/ODM Cooperation?
Yes. Kehaomei offers full customization services — including size, color, texture, and function — along with OEM/ODM partnerships for brand collaboration.
How Is the Packaging and Supply Capacity?
We use international-standard protective packaging, including hard cartons or customized pallets for safe unloading.
Kehaomei maintains a monthly supply capacity of 1,000 tons, meeting both small and bulk order demands.
How to Order Samples? Are Sample Costs Refundable?
Samples are available upon request.
Partial or full sample costs can be refunded after placing bulk orders.
How Is the Packing of the WPC Products?
Kehaomei uses reinforced cartons for easy handling and pallet packaging for specific orders to prevent any damage during transit.
Compared to Real Wood, What Are the Advantages of WPC?
WPC offers superior mechanical strength, weather resistance, color stability, chemical durability, and low heavy metal content, making it waterproof and eco-friendly compared to solid wood.
Will the Color Fade Due to Weathering?
Our WPC panels and ceilings used indoors maintain long-term color stability.
Outdoor floor and wall series may experience slight fading within the first three months, which stabilizes later for durable appearance.
Are WPC Products Easy to Install?
Yes. Each product comes with matching hardware and detailed installation videos, making Kehaomei WPC products ideal even for DIY projects.
How About Your Service?
- Guaranteed free from material or manufacturing defects during the warranty period.
- Free design support for labels and cartons.
- Free samples available.
- Assistance with shipping and logistics.
- Professional technical support at no extra cost.